Billing Terms & Conditions
These billing terms and conditions below apply to you, our CUSTOMER, and us, OZFRONTIERS, for all hosting products and services we offer. Reference is made to the Service Terms and Conditions (ST&C) which forms part of all contracts signed between OZFRONTIERS and the CUSTOMER for any hosting service or product we provide.
Payment Methods
1. OZFRONTIERS accepts the following payment methods:
- Bank transfer
- Cheque or money order
- Credit cards
Taxes and Levies
2. All services and/or products provided by OZFRONTIERS are subject to any Australian Federal and State government charges and other taxes that may be levied at any time. Such amounts are due and payable as required by law. Currently, GST of 10% is applied to all products and services offered by OZFRONTIERS.
Invoicing and Payments
3. CUSTOMER agrees to make every effort to effect payment of all invoices by the due date. CUSTOMER acknowledges that non-receipt of statement of account, bill of charges or other correspondence in relation to CUSTOMER's account is not a valid reason to withhold or delay payments due to OZFRONTIERS. CUSTOMER agrees to notify OZFRONTIERS within seven (7) days of non-receipt of statement of invoice, bill of charges, or other document for any service supplied to CUSTOMER. OZFRONTIERS agrees to issue a replacement document upon receipt of such notice;
4. In the event that CUSTOMER’s account becomes past due, OZFRONTIERS may, in its sole discretion, suspend, interrupt or disconnect the Service upon seven (7) days notice to CUSTOMER. This notice will be sent via email to the email address last notified by CUSTOMER according to OZFRONTIERS records.
5. In the event that CUSTOMER’s account becomes past due for fourteen (14) days or more, OZFRONTIERS may assume that CUSTOMER wishes to discontinue their service fully and OZFRONTIERS will terminate the service to CUSTOMER unilaterally and immediately, and without any further consent from CUSTOMER;
Service Suspension
6. Overdue accounts suspended as per 4 & 5 above shall invoke the Service Agreement Termination Clause under Clause 6 of CUSTOMER's current Service Terms and Conditions (ST&C) as signed with OZFRONTIERS.
7. For the reconnection of suspended services, a penalty fee will be charged to CUSTOMER as per the current ST&C signed with the CUSTOMER. CUSTOMER agrees to pay such reconnection fee before services are reconnected;
8. For reconnected service/s, OZFRONTIERS may require further action of CUSTOMER as OZFRONTIERS reasonably determines is necessary to ensure future invoices are paid on time, including letters of credit, banker guarantees, security deposit/s, restrictions on available credit or other action as OZFRONTIERS deems necessary. Failure to satisfy OZFRONTIERS’ request for such action within timelines reasonably set by OZFRONTIERS may result in immediate termination of the Service without further notice. CUSTOMER may not withhold or offset any payment for any reason without OZFRONTIERS prior written consent;
9. OZFRONTIERS shall bear no liability for any loss or damage resulting from its suspension or termination of overdue service/s;
10. CUSTOMER understands and agrees that OZFRONTIERS has the rights of lien over all equipment in their custody against unpaid debts plus interest accrued from the date of the invoice. Interest so charged will be levied at the rate of ten percent (10%) per annum;
Refunds
11. OZFRONTIERS offers no refunds on pre-paid services or products, except where specified in the ST&C between CUSTOMER and OZFRONTIERS or where specified by Australian law. Claims for refunds against Network Performance or Dedicated Server Hardware Service Level Guarantees must be made in accordance with the Terms and Conditions of the ST&C in place between the CUSTOMER and OZFRONTIERS;
12. At OZFRONTIERS sole discretion, a credit may be applied to a CUSTOMER's account where OZFRONTIERS deems it reasonable to do so. Credits applied a CUSTOMER's account should not be taken as indicating any responsibility or liability to OZFRONTIERS for the circumstances surrounding the decision to apply such credit;
Service Termination
13. CUSTOMER or OZFRONTIERS may terminate all or any service provided subject to the following conditions:
13.1 Thirty (30) days advance written notice must be supplied by the CUSTOMER after the First Payment has been paid in full, and subjected to any additional termination charges. Such notice must be submitted to OZFRONTIERS on official company letterhead signed by the signatory to the ST&C, or its Authorised representative, together with the following information:
a. CUSTOMER Name
b. Effective Date of Intended Termination
c. Server ID assigned by OZFRONTIERS13.2 Unless otherwise specified in the ST&C, OZFRONTIERS will provide CUSTOMER at least thirty (30) days notice of any exercise by OZFRONTIERS of its right to terminate a service or product;
13.3 If the Service or this Service Agreement is terminated before the expiry of the first Service Term or any subsequent Service Term, CUSTOMER shall be liable for a termination fee of seventy-five percent (75%) of the Total Monthly charge as stated in the SS&P and all Addendum for each month remaining in the first Service Term or that subsequent Service Term;
13.4 CUSTOMER is required to settle all outstanding payment to OZFRONTIERS before any equipment belonging to them can be removed from the OZFRONTIERS data centre. All removal of such equipment must be scheduled on weekdays during the business hours from 9a.m. to 6p.m. AEST (GMT+10) Monday to Friday. A charge of AU$250 per hour will be levied to CUSTOMER for any removal of equipment performed outside our business hours;
13.5 OZFRONTIERS shall bear no liability for any loss or damage resulting from its suspension and termination of Service under this Service Agreement or removal of any equipment by the CUSTOMER from the OZFRONTIERS data centre.