Reseller Terms & Conditions

Reseller Hosting with Plesk Reloaded delivers the advantage of maintaining full administrative control of your hosting clients without having to worry about maintaining the network or hardware. Instead, Ozfrontiers' manages and maintains the network and hardware for you, allowing you to manage your client base without any interference from Ozfrontiers.

The Plesk Reloaded Control Panel is an intuitive and comprehensive web-based application for self-management of your resold accounts. The Plesk Reloaded Control Panel is installed on a Virtual Private Server (VPS) that maintains complete isolation from other VPS's.

Technical Support Boundaries

1. Ozfrontiers' technical support for the Reseller Hosting product is limited to network and hardware issues. Ozfrontiers' provides 24/7 mission-critical network and hardware-related support for this product by phone at 1300-304-119 during business hours or by emailing support@ozfrontiers.com.au ;

2. Emergency After Hours Technical Support (for downed services only) is available 24/7 via the Emergency After Hours Support number listed in your Reseller contract;

3. To read more about how our network and hardware SLA's apply to our Reseller/VPS product, please review our Service Level Agreement.

4. During the initial month of use of the Reseller/VPS Hosting product, limited technical support will be provided to assist new users to become familiar with the Plesk Reloaded Control Panel (max 2 hours). Further technical assistance can then be purchased using one of the siteAdmin options in section 7 below;

5. The monthly leasing fee for Reseller/VPS hosting includes Plesk technical support from SW-Soft. For technical support related to the configuration or performance of the Plesk Control Panel, clients must first pursue the issue using one of the following options:

6. Due to the limitations of third-party created software, Ozfrontiers' will not be responsible for Plesk Control Panel application-related problems, including but not limited to the following:

- known bugs or the reporting and resolution of new bugs;
- problems as the result of misconfiguration or misuse of the Plesk Control Panel interface;
- problems as the result of corruption of the OS or installation of third-party applications;
- any other issue occurring as a result of anything outside of Ozfrontiers' network or hardware management responsibilities.

7. Where a technical support issue is not related to a failure or misconfiguration of the network or hardware on the VPS server, clients may select one of the following support options with Ozfrontiers:

  1. Clients may purchase siteAdmin time as outlined in our Managed Services page;
  2. Clients may pre-purchase siteAdmin time at a reduced rate of AU$100+GST/hour;
  3. Clients may pre-purchase siteAdmin 10-Pack (10 hours) at a reduced rate of $1700+GST;
  4. Clients may purchase single support incident tickets at AU$60+GST (max 30 mins).

Clients can request siteAdmin purchases by contacting sales@ozfrontiers.com.au or calling during business hours on 1300-304-119.

8. Should any technical support issue paid for using siteAdmin time turn out to be related to a failure or misconfiguration of the network or hardware, Ozfrontiers' will happily credit back any siteAdmin fees to the client at Ozfrontiers' sole discretion.